1. Privacy Policy Introduction.

Hardy Brothers® knows that everyone is concerned about privacy while shopping and browsing online. This privacy policy describes how we use information provided to us at Hardy Brothers® and the steps we take to protect your personal information. This privacy policy applies to information collected online.

2. Your rights to your personal data.

With the new European Union Law, the General Data Protection Regulation (“GDPR”) effective from May 25, 2018, individuals are being given certain rights in regards to their personal data. Hardy Brothers® has updated our company policies to ensure transparency and control over your personal data.

The rights given to individuals under GDPR are as follows:

Right of Access – the right to be informed what personal data Hardy Brothers® processes about you and the right to request access to this personal data;

Right to Data Portability – the right to request a copy of your personal data in an electronic format and the right to transmit that personal data for use in another party’s service;

Right to Erasure – the right to request that Hardy Brothers® delete your personal data;

Right to Object – the right, at any time, to object to Hardy Brothers® processing your personal data on grounds relating to your particular situation and the right to object to your personal data being processed for direct marketing purposes;

Right not to be subjected to Automated Decision-making – the right to not be subjected to decision making based solely on automated decision making, including profiling, where the decision would have a legal effect on you or product a similarly significant effect;

Right to Rectification – the right to request that Hardy Brothers® change or update your personal data where it if inaccurate or incomplete;

Right to Restrict – the right to request that Hardy Brothers® temporarily or permanently stop processing all or some of your personal data;

In order to make sure you have access to all of these rights, you can contact Hardy Brothers® by filling out this form to request fulfilment of any of the above rights. You can also email us at admin@hardybrothers.com.

3. How do we collect your personal data?

Hardy Brothers ® may collect your personal data in the following ways:

When you create an online account with Hardy Brothers ® — when you create an online account with us, we collect certain personal data from you, such as your name and email address.

From Third Parties – Hardy Brothers® uses Google Analytics cookies to collect information on how often people look at our website, where they click, and how long they stay. You can find more information on Cookies below in Section 8.

4. What personal data do we collect from you?

Hardy Brothers® collects certain data from you when you choose to interact with our website in the following ways:

Shop Account Registration: when you decide to create an online account with us, the personal data that is provided by you or collected by us is used to allow you to sign into our website and look through previous orders, update your information, or make a new order.

When creating an online account, we collect the following personal information from you:

Name

Email address

Billing address

Marketing Account Registration: when you decide to create an online account with us, the personal data that is provided by you or collected by us is used to allow you to sign into our website and look through previous orders, update your information, or make a new order.

When creating an online account, we collect the following personal information from you:

Name

Email address

Phone number

Online Purchases: This is the personal data that is collected from you to ensure we can properly process and complete orders you decide to make at Hardy Brothers online shop.

When you make an online purchase, we collect the following personal information from you:

Name

Payment information

Billing address

Shipping address

Email address

Phone number

5. What do we use your personal data for?

Hardy Brothers® uses your personal data only when the law allows us to. The most common use of your personal data are as follows:

Process and ship any orders you make online;

Confirm and track your orders;

Respond to any enquiries or comments;

6. Sharing your personal data.

Hardy Brothers® does not rent, sell or exchange your personal data to third-party companies for their marketing purposes.

We may share your information with others who help us analyse sales data, maintain our records, and provide other services for Hardy Brothers® such as collecting site navigation information. We also may share your information with companies that act on our behalf and at our direction to notify you of additional Hardy Brothers® products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. In any case, these third parties are not authorised to use your information for any reason other than to perform their contractually assigned functions.

We may be required to disclose your personal information to third parties if necessary, to comply with applicable laws, subpoenas, or court orders.

As per your rights under GDPR, you can always fill out this form to request that Hardy Brothers® perform any of the rights provided to you for any of the uses as described in this Privacy Policy. You can email directly at admin@hardybrothers.com.

7. Retention and deletion of your personal data.

Hardy Brothers® will store and use your personal data only for as long as necessary, only for the uses described in this privacy policy, and otherwise as requested by you. You can request the erasure or anonymization of your personal data at any point in time, along with any of the other rights afforded to you in relation to your personal data.

The only time we will retain information despite requests for deletion or anonymization is if we are legally allowed or required to maintain certain personal data for situations such as the following:

If there are unresolved issues relating to your account with Hardy Brothers®, such as outstanding credit on your account or unresolved claims or disputes;

Where we are required to retain your personal data for our legal, tax, audit, and accounting obligations, then we will retain the required personal data for the period required by applicable law.

8. Cookies and other computer information:

When you visit hardybrothers.com, small text files known as “cookies” will be stored on your computer’s hard drive. Cookies allow us to enhance and customise your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, contests, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorised activities.

Hardy Brothers® uses session cookies, such as Google Analytics, to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalise hardybrothers.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. You may also set your Web browser not to accept cookies.

9. Keeping your personal data safe.

Hardy Brothers® is committed to keeping your personal data safe and secure. We have implemented appropriate technical and company-wide measures to help protect your personal data. Please remember that no system is one hundred percent infallible.

Your password protects your account, so we recommend using a unique and strong password, limit access to your computer and browser, and always log out after you’re done using your Hardy Brothers® account.

10. Social Media Platforms.

Hardy Brothers® uses the following social media platforms to stay in contact and engage with our current and potential consumers and/or clients. On these platforms, the only personal data we see or have access to is the information you choose to put out publicly. We do not collect any other personal data other than this public information.

11. Children.

Hardy Brothers® is not directed at children under the age of 13 years old. In some countries, there might be stricter age law under local law. We do not knowingly collect personal data from relating to children under 13 years of age or under the applicable age limit.

If you are under the age limit, please do not provide us with any of your personal data, including name or email address.

If you are a parent or guardian of a child under the age limit and become aware that your child has provided Hardy Brothers® with their personal data, please contact us using this form or any of the contact methods listed under Section 13, below.

12. Changes to this Privacy Policy.

This Privacy Policy was posted on hardybrothers.com on August 21st, 2020. We reserve the right to change, modify or amend this policy at any time.

13. Contact Us.

If you have any questions or comments about this Privacy Policy please email us at admin@hardybrothers.com. Thank you.

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